What should I do if I need to make an insurance claim?

What this means for you

• You should not delay reporting a claim or potential claim

• You should avoid admitting liability or making agreements without guidance

• You should be supported through the process by your insurer, you do not need to manage it alone

What you need to do

1. Contact your insurance provider as soon as possible: 

2. Provide clear details of the situation, including:

   • What happened

   • When and where it occurred

   • Who was involved

3. Follow all instructions provided by your insurer carefully

4. Keep records of any communication, incidents, or relevant documentation

Important things to remember

• Do not admit fault or liability

• Do not agree to any settlements without insurer approval

• Report even small issues early, they can develop into claims later

If you are unsure whether something is a claim, it’s always best to check, early advice can make a significant difference.